Shipping policy
SHIPPING POLICY
At Nova Frost, we aim to deliver your orders as efficiently as possible. Please read the following policy to understand our shipping procedures, timelines, and responsibilities.
1. PROCESSING TIME
All orders are processed within [Insert Number, e.g., 1-3] business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. SHIPPING RATES & ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to the carrier, customs clearance, or other events beyond our control.
3. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. CUSTOMS, DUTIES, AND TAXES
Nova Frost is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. RISK OF LOSS
All items purchased from Nova Frost are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
6. SHIPPING ADDRESS ACCURACY
Please ensure that your shipping address is correct before finalizing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you realize you have provided an incorrect address, please contact us immediately at wxwalterfildwx@gmail.com, and we will do our best to update it if the order has not yet been processed.
7. INTERNATIONAL SHIPPING
We currently ship to [List Countries or "worldwide"]. International shipping rates vary based on the destination and weight of the package. Please note that international shipments may be subject to import duties and taxes, which are the recipient's responsibility.
8. CONTACT US
If you have any questions about our shipping policy, please contact us at:
Email: wxwalterfildwx@gmail.com
Company Name: [Insert Company Name]
Address: [Insert Business Address]