Privacy policy

Privacy Policy

Nova Frost (“we,” “us,” or “our”) operates this website and online store. Our store is powered by Shopify, which enables us to provide you with our products and services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Payment Information

When you make a purchase, payment information is securely processed by our payment providers. We do not store your complete credit or debit card details on our servers.

Account Information

If you create an account, we may collect:

  • Username
  • Password
  • Account preferences
  • Saved addresses

Order Information

Including:

  • Products viewed
  • Items added to your cart or wishlist
  • Purchase history
  • Returns
  • Exchanges
  • Cancellations

Customer Support Information

Information you provide when contacting our customer support team.

Device Information

Including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Cookies
  • Unique device identifiers

Website Usage Information

Information about how you browse and interact with our website, including pages viewed, clicks, session duration, and referring websites.

How We Collect Information

We collect information in several ways:

  • Directly from you when you place an order, register an account, subscribe to emails, or contact us.
  • Automatically through cookies and similar technologies while you browse our website.
  • From Shopify and our service providers.
  • From advertising partners and analytics providers.
  • From publicly available sources where permitted by law.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.
  • Process payments securely.
  • Deliver products.
  • Manage returns, refunds, and exchanges.
  • Communicate order updates.
  • Provide customer support.
  • Create and manage your account.
  • Improve our website and services.
  • Personalize your shopping experience.
  • Recommend products based on previous purchases or browsing history.
  • Detect fraud and maintain website security.
  • Comply with legal obligations.

Marketing Communications

With your permission or where permitted by law, we may send you:

  • Promotional emails
  • Product updates
  • Exclusive offers
  • Marketing newsletters

You may unsubscribe at any time using the link included in every marketing email.

Even after opting out of marketing emails, we may still send transactional emails regarding your orders or account.

Fraud Prevention & Security

We use personal information to:

  • Verify your identity
  • Prevent fraudulent transactions
  • Detect suspicious activity
  • Protect our customers
  • Secure our website and payment systems

You are responsible for keeping your account credentials confidential.

Sharing Your Information

We only share your personal information when necessary to operate our business.

This may include:

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services.

Service Providers

We may share information with trusted providers that assist us with:

  • Payment processing
  • Shipping
  • Order fulfillment
  • Cloud storage
  • Customer support
  • Website analytics
  • Fraud prevention
  • IT services

Marketing Partners

We may work with advertising partners to display relevant advertisements based on your interests.

Legal Requirements

We may disclose personal information when required by law or when necessary to:

  • Respond to legal requests
  • Protect our rights
  • Prevent fraud
  • Enforce our Terms of Service

Shopify

Our online store is hosted by Shopify Inc.

Shopify collects and processes certain personal information to provide and improve its platform.

For more information, please review Shopify’s Privacy Policy:

https://privacy.shopify.com

Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Measure traffic
  • Personalize content
  • Deliver advertising

You may disable cookies through your browser settings; however, some website features may no longer function properly.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us immediately so that we may delete the information.

Data Retention

We retain personal information only as long as necessary to:

  • Complete orders
  • Provide customer service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Privacy Rights

Depending on your country of residence, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Request a copy of your personal data
  • Object to certain processing activities
  • Restrict processing
  • Withdraw consent where applicable
  • Request data portability

To exercise any of these rights, please contact us using the information below.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence.

Where required, we implement appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, the revised version will be posted on this page together with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Nova Frost

Email:
wxwalterfildwx@gmail.com

Business Address:
UNIT 501 LEROY HOUSE
434-436 ESSEX ROAD
LONDON
N1 3FY
United Kingdom

If applicable under data protection laws, Nova Frost acts as the data controller responsible for processing your personal information.